Customer support and service
To earn maximum customer satisfaction with our products and services, it is important to reflect customer feedback into products and services. This is to establish a quick and close relationship of trust with the customer. We make the customer central to our product creation process.
The opinions of our customers arrive everyday at our customer support and service departments where they are processed and classified on a daily basis. This feedback is sent to the business departments and other relevant inhouse departments using our “Customer’s Voice” in-house intranet where the information is reflected in improvements to products and services as well as information we provide to customers.
Actual Products that Reflect Customer Feedback
GZ-HM890
The application software is built into the “Everio” internal memory.
Application software is stored in the main device, eliminating the enclosed CD-ROM
In the past, the “Everio” camcorder came with the application software supplied on a CD-ROM, but the new model that was launched in December 2010 comes with the application software on its internal memory. This helps to saves resources and essentially solves the issue of customers losing and then requesting replacements of the CD-ROM.
MDV-727DT
Updates to the latest maps are possible for up to 5 years
KENWOOD Map Fan Club: the first new service and map update program in the industry
We have received numerous inquiries from customers about upgrading our car navigation maps. With the launch in 2011 of car navigation products MDV-727DT and MDV-626DT, we started the first map update service in the industry with the ability to update to the latest maps for a maximum of five years at a cheaper price than approximately one use of the existing version upgrade kits.
This gives the customer peace of mind, genuine savings, and great satisfaction.
Analytical Technology that Supports High Quality
The JVC Kenwood Group makes full use of analytical technology, and is involved in the development of products that bring our customers excitement and peace of mind.
Analytical technology has revolutionized the fabrication process, and is cutting-edge technology that is the trump card in being able to respond to increasingly diverse and high-level needs. Virtual tests and experiments from every angle are implemented on computers, to support high product quality. As a result, actual testing and the number of experiments are greatly reduced, it also “shortens development time,” “eliminates waste loss,” and “lowers production costs, which makes it possible to produce environmentally-friendly products.
| Strength | Acoustic | Signal | Materials | Thermal |
| Vibration | Noise | DC | Illumination | CFD |
| Structure | Electromagnetic | Transient | EMC | Energy |
Introducing Analytical Technology Examples
I. Acoustic Analysis: Onboard Speakers
Orientation of the speakers controls the sound quality as they vibrate the air to transmit sounds to the ears.
Orientation of the sound is visualized using analytical technology to evaluate the diffraction of the sound using panels of various shapes, leading to the optimum panel shape.
II. Computational Fluid Dynamics (CFD) Analysis: CCTV Camera System
The CCTV camera system requires constantly accurate and stable operation as it is installed in dangerous and harsh environments such as construction sites. Heat is one of the factors that inhibits product reliability.
CFD analysis visualizes heat distribution and air flow, and prevents thermal runaway by efficiently dispersing the heat within the product.
III. Structure Analysis: In-Car Audio
On-board products are constantly vibrating. To improve reliability and performance, a computer was used to analyze and examine the vibration resistance strength characteristics to prevent fatigue damage. Further, a compact configuration was achieved by optimizing the overall product strengths.
IV. Signal Analysis: PCB Design
The following diagram shows a six-layer navigation PCB.
In this case deleted part of the surface GND area on top of the signal pattern during the design, to optimaize SI (Signal Integrity). To handle the higher speed of signal processing, a computer was used to design PCBs, and the characteristics of the individual electronic components and the signal characteristics including the length, thickness, and paths of the hard wiring on the PCB were visualized and countermeasures to defective parts were identified to assure operational reliability.
Full use is made of the core technologies, planning, and development skills cultivated by the JVC Kenwood Group to supply “excitement and peace of mind” with products that do not place a burden on society.
Creating a Cheerful and Stress-Free Space Inside Vehicles Using High-Speed Response and High Definition
All-in-one AV car navigation unit MDV-727DT (domestic model)
The compression technology, and imaging and sound technology, provide an all-in-one AV car navigation system that achieves “high-speed response” and “easy screen viewing.”
The “high-speed response” has smooth operability, and the “easy screen viewing” provides high visual recognition for map and other displays.
These produce an easy to use and stress-free space inside vehicles using the all-in-one AV car navigation system.
High-performance engine that achieves high-speed response
Easy operation touch panel
Capturing Valuable Memories and Exciting Moments as they Are Viewed in High Definition
We have developed a high-definition “FALCONBRID” engine that collates imaging technology, compression technology, and optical technology to launch a camcorder into which all these have been incorporated. The high-definition engine enables valuable memories and exciting moments to be captured as they are viewed.
Professional camcorders have highly-regarded high definition and high performance supported by core technologies, and are highly regarded in the industry, as shown by the purchase of 177 cameras* by the major American broadcaster CNN.
* Actual results as of December 2010
GZ-HM890 with built-in “FALCONBRID”
GY-HM100 used by CNN
Protecting Safety by Monitoring Public Facilities and Remote Areas
We have commercialized an image transmission system that fuses narrow band digital radio technology to cover wide area communications with a compression technology that achieves image transmission using small amounts of data.
This system enables monitoring operations with cameras that are easily installed in public facilities and remote areas such as rivers and forests, thus enabling the safety of many people to be protected.
Faithfully Reproducing Cinematic Image Quality
D-ILA projector DLA-X9
D-ILA element
We developed a home theater projector that displays cinematic film quality as is through optical engines and color reproduction technology that provide high contrast using the “D-ILA* element,” which was developed independently using high-level device technology.
D-ILA projector display power does not stop merely at image reproduction, but faithfully draws the ideas of the creators incorporated into the product to give excitement to viewers.
* D-ILA is a reflective LCOS (Liquid Crystal On Silicon) panel developed by JVC Kenwood.
The JVC Kenwood Group gives new value to customers by developing applications in a broad range of business fields such as health care, training and education, ecology, supporting the graying society, safety, and peace of mind based on core technologies developed to date.
The Top 3D Technology in the Industry
We are implementing a broad range of businesses from 3D camcorders to 3D displays, 3D projectors, and 3D content creation using the top 3D technology in the industry. 3D camcorders can handle not only 3D video, but also 3D audio.
There is great hope for the display ability and sense of presence with 3D not only from the entertainment field such as movies and games, but also the fields of health care, and education and training.
High-definition 3D Imaging System that Exhibits a Great Sense of Presence
The JVC Kenwood Group started research and development of the high-definition 4K imaging with four times the resolution of hi-vision in 1999, and has constantly led the world in this field. The large-screen high-definition 3D imaging system was developed by blending this high-definition 4K technology and 3D technology.
By projecting life-size human figures, it is possible to clearly project the detailed expressions on faces and each and every single hair with a sense of presence as if the person were actually there next to you. This makes this imaging technology highly regarded by medical professionals.
It is expected to be used in the future in remote treatment and distance learning.
Realistic life-size playback of 4K3D camera images
4K3D camera
x16 the High Resolution of Hi-Vision: Super Hi-Vision
General-use super hi-vision projector that can display 8K images using one device 4K describes resolution 4 times that of high definition, and 8k describes resolution 16 times that of high definition.
NHK Science & Technology Research laboratories are researching super hi-vision (SHV) formats with a view to implementing trial broadcasts in 2020. JVC Kenwood Group has developed a low-cost SHV jointly with NHK and NHK Engineering Services Inc. SHV has x16 the number of pixels of hi-vision, and displays images overflowing with high definition and a sense of presence. Image displays with this sense of presence are expected to be applied in a wide range of fields outside broadcasting as well.
