Customer comments are reflected into products and services
Everyday we organize and categorize the opinions of customers that visit our customer support and service departments and the thoughts and ideas of our registered users and deliver this feedback through our in-house customer feedback system to operating departments and any related departments. This allows us to facilitate improvements in products and services based on customer feedback as we work to provide full product information and support information to our customers.
Basic policy on product safety
In order to provide safety and peace of mind to customers, the JVCKENWOOD Group established its basic policy on product safety and posted it for the public on the JVCKENWOOD Group website.
To put this into practice, the JVCKENWOOD Group created a Voluntary Action Plan for product safety to organize and carry out measures in an effort to continuously improve.
Moreover, if an accident related to a product occurs, JVCKENWOOD confirms the actual situation quickly and investigates the cause. In case of a product incident, or if an occurrence of such an accident is imminent, we promptly provide appropriate information to customers and related people, and provide information on the necessary steps for recalling the products and preventing further damage.
Basic policy on product safety for the JVCKENWOOD Group
- Legal compliance
- Corporate culture that gives top priority to maintaining and improving product safety
- Design of products that are truly safe
- Prevention of the misuse of products
- Measures to assure product safety
- Collection and disclosure of information about product accidents
- Suitable response to product accidents
Examples of products designed for our customer’s peace of mind
Camcorder with manner mode
In 2012 we introduced a model equipped with the new manner mode in response to customer’s opinions about being bothered by the operating sounds and brightness of the LCD monitor when recording videos in dark quiet places such as recitals. The brightness of the LCD monitor can be reduced and the operating sounds can be turned off with an easy operation so there is no trouble recording videos in places where you might bother people around you.
Safety considerations for camcorder batteries
Contacts shaped to prevent short circuits
The contacts are shaped so they are unlikely to be short circuited by metal objects, to prevent short circuit accidents if the battery is being carried around in a bag with metal objects (such as necklaces or hair pins).
Car navigation (1): Function to prevent pinching in electro-mechanical panel
In the chance that a finger is pinched in the panel as it opens or closes, the software reverses the motor and a clutch mechanism on both sides control the electromechanical driven panel to prevent pinching.
Car navigation (2): Function to adjust angle of panel
A special feature is the reverse angle adjustment.
The screen may be difficult to see because of reflected sunlight if the angle of the screen is upward due to the position in which the car navigation equipment is installed. It is possible to adjust the angle for easy viewing with an angle adjustment mechanism that supports most types of cars.
Car navigation (3): Map data update
Updates to the latest maps are possible for up to 5 years
MDV-737DT
More customers are keeping and maintaining the cars they love for many years. We have set up our Kenwood Map Fan Club, a substantially free service you join to access map updates for a five year period (at 315 yen/month) so you always have new maps that are suitable for use in the car navigation system you have installed.
Professional grade radios with rugged design
Designed to be operated even while wearing gloves
Customers that use professional grade radios do various jobs in many environments so they demand high quality, ruggedness, durability, and safety.
We provide products that reflect the views of people who are actually on the job with the specifications and shape that they want in a radio, and that will work reliably over the long run. As a result, our radios are certified to MIL-STD-810C/D/E/F/G military standard of the US Department of Defense.
The JVCKENWOOD Group gives new value to customers with excitement and peace of mind in a broad range of business fields based on core technologies we developed.
Noise canceling speaker microphone for digital radios KMC-51/52
KMC-51/52
Providing safety and peace of mind by applying audio technology to the field of radios. We developed and brought to market noise canceling speaker-microphones for digital radios that use highlevel signal analysis to keep voices clear even when there is excessive noise.
They are intended to be used by firemen, policemen, and at airports where the sound of jet engines is very loud, because voice transmissions are very clear and sounds such as sirens, have been separated from voice signals to greatly reduce the interference of noise.
Noise is canceled so that voices are clear
200-inch screen in natural realistic glasses-free 3D
Realistic reproduction of 3D images at full scale (image shown is a composite)
Working together with the National Institute of Information and Communications Technology, we developed the technology to make natural and realistic 200-inch glasses-free 3D screens. This makes it possible to present intense largescreen hi-vision 3D images of life-size actors and full-scale automobiles and other subjects to large groups of people, without special glasses.
This technology is expected to be used in the medical field, for education, electronic advertising, public viewings, and for industrial design, such as for cars. These developments use JVCKENWOOD’s optical technology, materials and device technology, and imaging technology.
Next-generation heads-up display for automobiles
Driver accessing necessary information safely without altering line of sight (image shown is a composite)
We developed this next-generation heads-up display for automobiles through a blend of our optical technology, materials and device technology, and imaging technology. This system was presented as a technical exhibit at the 2012 International CES, the world’s top electronics show, held in January 2012 in Las Vegas, USA.
It can display multiple layers of information such as speed, alerts, and navigation information, which appears in the driver’s line of sight by projecting a high-resolution image in space in front of the windshield. This makes it possible for the driver to access necessary information safely without altering line of sight.
